Terms of Service

3.1 Account Registration

To use certain features of the Service, you must create an account. You may register using:

• Email and password
• Google Sign-In

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.

4.1 Free Plan

The free plan includes:

• 10 AI responses per day
• Basic speech-to-text features
• Standard support

4.2 Pro and Pro Max Plans (Recurring Subscriptions)

The Pro and Pro Max plans include:

• Unlimited AI responses
• All premium features (Pro Max includes enhanced speed and quality)
• Priority support

4.3 Interview Pass and Meeting Pass (One-Time Purchases)

The Interview Pass and Meeting Pass are one-time, non-recurring purchases that grant a fixed amount of active usage time (for example, 2 hours of assisted listening). Time is consumed only when you are actively using the Service. These purchases do not auto-renew.

4.4 Billing

Pro and Pro Max subscriptions are billed on a recurring basis. You authorize us and our payment processor (Razorpay) to charge your chosen payment method at the start of each billing cycle until you cancel. One-time purchases (Interview Pass, Meeting Pass) are billed once at the time of purchase. All prices are displayed inclusive of applicable taxes unless stated otherwise. You are responsible for ensuring your payment method remains valid; we are not liable for any consequences of a failed or declined payment.

4.5 Cancellation

You may cancel your recurring subscription at any time from your account dashboard. Cancellation stops all future billing. Cancellation is not a refund. When you cancel, you retain access to paid features until the end of the billing period you have already paid for, after which your account automatically reverts to the Free plan. No partial, pro-rata, or unused-time refunds are issued on cancellation.

4.6 Price Changes

We reserve the right to modify subscription pricing at any time. Price changes will not affect your current billing cycle and will take effect at the start of your next billing cycle. We will provide at least 30 days' notice of any price increases. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

All sales are final. No refunds will be issued under any circumstances, for any reason.

By completing a purchase of any AssistBee plan or pass, you expressly acknowledge and agree that the purchase is final and that you are not entitled to a refund, reversal, credit, exchange, or partial return of the amount paid, under any circumstances.

5.1 Cancellation Does Not Trigger a Refund

Cancelling your recurring subscription stops future billing only. Cancellation does not entitle you to a refund of any amount already charged, and no pro-rata or partial refund of the unused portion of the current billing period will be issued.

5.2 Interview Pass and Meeting Pass

Interview Pass and Meeting Pass are consumable one-time purchases. Once the purchase is completed, they are non-refundable under any circumstances, including where the user has not begun to use the pass, has used only a portion, or no longer wishes to use it. Unused time is forfeited and does not carry over.

5.3 Duplicate or Erroneous Charges Are Not Refunds

If Razorpay or your bank processes a charge that is a verifiable duplicate of another successful charge for the same plan, or processes a charge for an order that never resulted in an activated plan due to a technical failure on our side, the reversal of such a charge is a transaction correction, not a refund, and falls outside this No-Refund Policy in Section 5. To request a transaction correction, email support@assistbee.app within seven (7) days of the duplicate/erroneous charge, including the relevant Razorpay payment IDs. We have no obligation to correct transactions reported after this window.

5.4 Goodwill Credits (Optional, Discretionary)

Nothing in this Section 5 prevents us from offering, at our sole discretion and without any precedent or obligation, a service credit such as an extended plan or a complimentary Interview Pass as a goodwill gesture. Any such credit is offered in lieu of a refund, not as a refund. It is non-transferable, non-cashable, cannot be combined with other offers, and expires on the date communicated at the time of issue. The offering of a goodwill credit in one case does not entitle you or any other user to a credit in any other case.

5.5 Immediate Delivery of Digital Content — Express Consent and Waiver of Cancellation Right

AssistBee is a digital-content service. Many jurisdictions grant consumers a statutory cooling-off period, right of withdrawal, right of cancellation, or similar right to cancel a distance contract for a refund. These rights commonly do not apply to digital content where the consumer has given express consent to immediate performance and has acknowledged the loss of the cancellation right. By purchasing any plan, pass, or subscription, you:

• Expressly request and consent to the immediate supply of the digital content and the immediate commencement of the service, which begins the moment our systems confirm payment;
• Expressly acknowledge that by giving this consent, you lose any cooling-off period, right of withdrawal, right of cancellation, or equivalent right that would otherwise allow you to cancel the contract and obtain a refund, under the consumer-protection law of your country of habitual residence or any other applicable law;
• Expressly waive any such cooling-off period, right of withdrawal, or cancellation right to the fullest extent permitted by the applicable law;
• Confirm that you have read and understood this waiver before completing the purchase.

This waiver is in addition to, and does not reduce, the No-Refund Policy in Section 5. Where applicable law confers statutory rights that cannot be waived or excluded (for example, a non-waivable right to a repair, replacement, or refund for digital content that is genuinely faulty, not as described, or not of satisfactory quality), those rights remain available to you. We expressly do not waive or exclude any statutory right that cannot lawfully be waived or excluded under the law applicable to you.

5.6 Chargebacks, Card-Network Disputes, and Statutory Issuer-Liability Schemes

Some jurisdictions impose statutory joint or secondary liability on the issuer of a credit card, debit card, or other payment instrument for certain consumer claims against the merchant (for example, schemes that give a cardholder a direct claim against their card issuer where the merchant has breached the contract or misrepresented the service). Nothing in these Terms removes such a non-waivable statutory right where it genuinely applies.

However, such schemes, and the chargeback rules of the Visa, Mastercard, RuPay, American Express, UPI, and other payment networks, typically require the consumer to show one of the following to succeed: a breach of contract by the merchant, a material misrepresentation, non-delivery of the service, or an unauthorized transaction. None of the following is a breach of contract, misrepresentation, or non-delivery by AssistBee, and therefore none is a valid basis for a chargeback, reversal, or card-issuer liability claim:

• A change of mind or buyer's remorse after the service is activated
• Dissatisfaction with the quality, speed, tone, or subjective usefulness of AI-generated responses
• Failure to achieve a particular outcome (for example, a job offer, interview success, or promotion)
• Your employer's, interviewer's, recruiter's, or platform's policy against AI tools
• Compatibility issues with your device, operating system, microphone, audio setup, network, VPN, or meeting platform
• Failure to cancel a recurring subscription before renewal

Initiating a chargeback, issuer-liability claim, or payment reversal in the absence of a genuine breach, misrepresentation, or non-delivery is a prohibited chargeback under Section 6.1, entitles us to the remedies in Section 6.3, and may also constitute payment fraud under applicable law.

6.1 Prohibited Chargebacks

Because Section 5 establishes an absolute No-Refund Policy, you agree not to initiate a chargeback, payment reversal, bank dispute, or consumer-forum complaint seeking a refund for any charge validly made for a plan or pass activated on your account. This includes, without limitation, charges arising from:

• Use of the Service followed by a change of mind
• Dissatisfaction with AI output quality, speed, or interview outcome
• Failure to cancel before a recurring renewal (cancellation instructions are available in your account)
• Any charge you have already received as a service extension or goodwill credit
• A family member, colleague, employer, or other party using your payment method, device, or credentials
• Your inability to use the Service due to your employer's or interviewer's policy

Initiating a chargeback in the circumstances above constitutes a material breach of these Terms and may also constitute payment fraud under applicable law. The only legitimate basis for a payment reversal is a duplicate or erroneous charge under Section 5.3, which must be reported to us first.

6.2 Evidence of Service Delivery

You acknowledge that we maintain detailed records of service delivery, including but not limited to: account registration and email verification logs, payment confirmations, login timestamps, IP and device identifiers, AI request counts, audio processing events, feature usage, transcript generation, and in-app activity. You consent to our submitting these records as evidence to Razorpay, your card issuer, payment network (Visa, Mastercard, RuPay, UPI network), bank, or any regulator or court in response to a dispute.

6.3 Consequences of an Improper Chargeback

If you initiate a chargeback that is subsequently resolved in our favour, or that we determine in good faith was made in breach of Section 6.1, we reserve the right to, at our sole discretion and without limiting other remedies:

• Immediately suspend or permanently terminate your account and all associated accounts
• Permanently blacklist your email address, payment instruments, and device identifiers from future use of the Service
• Recover from you the full disputed amount, plus any chargeback fees assessed to us by Razorpay or the payment network (typically ₹500–₹1,500 per dispute), plus reasonable administrative and legal costs
• Report the matter to Razorpay, the relevant card network, credit bureaus, cybercrime authorities, and, where applicable, civil or criminal courts in India
• Engage collection agencies or legal counsel to recover amounts owed

6.4 Your Covenant

By making a payment, you represent and warrant that (i) you are the authorized holder of the payment instrument used, (ii) you have read and agree to the No-Refund Policy in Section 5, and (iii) you will not seek reversal of any charge except through the process described in Section 5.3.

9.1 Our Rights

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of AssistBee or its licensors and are protected by intellectual property laws.

9.2 Your Rights

You retain all rights to the content you create using the Service. However, by using the Service, you grant us a limited license to process and analyze your content solely for the purpose of providing the Service to you.

10.1 "As Is" Service

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 No Guarantee of Results

We do not guarantee that use of the Service will result in successful interview outcomes, job offers, or any specific results. AI-generated responses are suggestions and may not always be accurate or appropriate.

10.3 Limitation of Liability

To the maximum extent permitted by law, AssistBee shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, employment, interview outcome, or other intangible losses resulting from your use of or inability to use the Service. In no event shall our total aggregate liability to you exceed the amount you actually paid to us in the thirty (30) days immediately preceding the event giving rise to the claim, or ₹1,000 (one thousand Indian Rupees), whichever is lower.

10.4 Service Interruptions

We do not guarantee that the Service will be uninterrupted, secure, or error-free. We may need to perform maintenance or updates that could temporarily affect availability.