Terms of Service

3.1 Account Registration

To use certain features of the Service, you must create an account. You may register using:

• Email and password
• Google Sign-In

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason at our sole discretion.

4.1 Free Plan

The free plan includes:

• 10 AI responses per day
• Basic speech-to-text features
• Standard support

4.2 Pro and Pro Max Plans (Recurring Subscriptions)

The Pro and Pro Max plans include:

• Unlimited AI responses
• All premium features (Pro Max includes enhanced speed and quality)
• Priority support

4.3 Interview Pass and Meeting Pass (One-Time Purchases)

The Interview Pass and Meeting Pass are one-time, non-recurring purchases that grant a fixed amount of active usage time (for example, 2 hours of assisted listening). Time is consumed only when you are actively using the Service. These purchases do not auto-renew.

4.4 Billing

Pro and Pro Max subscriptions are billed on a recurring basis. You authorize us and our payment processor (Razorpay) to charge your chosen payment method at the start of each billing cycle until you cancel. One-time purchases (Interview Pass, Meeting Pass) are billed once at the time of purchase. All prices are displayed inclusive of applicable taxes unless stated otherwise. You are responsible for ensuring your payment method remains valid; we are not liable for any consequences of a failed or declined payment.

4.5 Price Changes

We reserve the right to modify subscription pricing at any time. Price changes will not affect your current billing cycle and will take effect at the start of your next billing cycle. We will provide at least 30 days' notice of any price increases. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

5.1 Cancellation of Recurring Subscriptions

You may cancel your Pro or Pro Max subscription at any time from your account dashboard, or by emailing support@assistbee.app. To avoid being charged for the next billing period, cancel at least 24 hours before your next billing date. Cancellation must be completed before your next renewal date to avoid being charged for the upcoming billing cycle. Once cancelled, your subscription will not renew, no further charges will be made, and you will retain access to paid features until the end of the current paid period, after which your account automatically reverts to the Free plan.

How to cancel your subscription:

1. Sign in to your account at assistbee.app/account.
2. Open your Account Dashboard and select "Cancel subscription".
3. Follow the on-screen prompts and confirm the cancellation. You will see a confirmation once it is complete.

Your plan stays active until the end of the current billing period and then automatically reverts to the Free plan. If you cannot access the dashboard, email support@assistbee.app from your registered email address before your renewal date and we will process the cancellation for you.

5.2 Refunds on Recurring Subscriptions

If you cancel after a renewal charge has been processed, that charge is non-refundable. Your subscription will remain active until the end of that billing cycle and will not renew thereafter. No partial, pro-rata, or unused-time refunds are issued. It is your responsibility to cancel before the renewal date if you do not wish to be charged for the next cycle.

5.3 Interview Pass and Meeting Pass

Interview Pass and Meeting Pass are consumable one-time purchases. Once any portion of the pass has been accessed or used (including any AI session, transcription, or Interview Pass time consumed), the purchase is non-refundable. Unused time is forfeited and does not carry over after expiry.

5.4 Exceptions

Refunds may be considered at our sole discretion in the following limited cases:

• Duplicate charges caused by a verifiable technical error
• Unauthorized charges, subject to verification
• Service unavailability lasting more than 72 continuous hours due to issues on our end

5.5 How to Request a Refund

To request a refund under Section 5.4, email support@assistbee.app within seven (7) days of the disputed charge, including your registered email, the Razorpay payment ID, and the reason for the request. We have no obligation to consider requests reported after this window. Approved refunds are processed within 7–10 business days to the original payment method via Razorpay.

5.6 Goodwill Credits (Discretionary)

Nothing in this Section 5 prevents us from offering, at our sole discretion, a service credit such as an extended plan or a complimentary Interview Pass as a goodwill gesture in lieu of a refund. Any such credit is non-transferable, non-cashable, cannot be combined with other offers, and expires on the date communicated at the time of issue.

8.1 Our Rights

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of AssistBee or its licensors and are protected by intellectual property laws.

8.2 Your Rights

You retain all rights to the content you create using the Service. However, by using the Service, you grant us a limited license to process and analyze your content solely for the purpose of providing the Service to you.

9.1 "As Is" Service

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 No Guarantee of Results

We do not guarantee that use of the Service will result in successful interview outcomes, job offers, or any specific results. AI-generated responses are suggestions and may not always be accurate or appropriate.

9.3 Limitation of Liability

To the maximum extent permitted by law, AssistBee shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, employment, interview outcome, or other intangible losses resulting from your use of or inability to use the Service. In no event shall our total aggregate liability to you exceed the amount you actually paid to us in the thirty (30) days immediately preceding the event giving rise to the claim, or ₹1,000 (one thousand Indian Rupees), whichever is lower.

9.4 Service Interruptions

We do not guarantee that the Service will be uninterrupted, secure, or error-free. We may need to perform maintenance or updates that could temporarily affect availability.